Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Customer Service Specialist like you.

Role Mission

Provide effective, timely and professional service to internal and external customers in EMEA and LATAM by managing orders, complaints, inquiries and product tracking, with a focus on quality, efficiency, regulatory compliance and customer satisfaction.

What your responsibilities will be

• Coordination the customer service team, providing expertise and acting as a key subject matter expert, while managing the execution of operations and providing necessary support when required.

• Implement continuous improvement processes and projects, promoting and implementing efficiency processes to ensure maximum performance in the supply of products to customers and the sales team.

• Respond to customer inquiries regarding products, availability, prices, delivery times, and commercial conditions.

• Manage and track orders in the SAP system, ensuring accuracy and on-time compliance.

• Liase with EMEA warehouse and transportation providers to ensure that our products are delivered timely and in perfect quality conditions to final customer.

• Resolve complaints, claims, and returns in accordance with industry procedures and regulations.

• Coordinate with logistics, sales, and quality, ensuring compliance with customer commitments.

• Document and report quality incidents when necessary.

• Communicate changes to customer data and their requirements to the appropriate departments.

• Will comply with internal GMP policies and current health regulations.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's degree in Administration, Pharmacy, Pharmaceutical Chemistry, Customer Service or similar.

• Excellent verbal and written communication skills in the English language (Level C1). Necessary.

• Previous experience, 2 years in similar positions (logistics area), preferably in the pharmaceutical industry.

• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

• User-level SAP proficiency.

• Strong organizational, analytical, and problem-solving skills with the ability to make structured decisions on a routine basis.

• Must be proactive, results oriented, and have strong attention to detail.

• Self-starter with strong work ethic and the ability to exercise good judgment.

• Ability to effectively prioritize and manage multiple tasks to meet targeted deadlines.

• Strong interpersonal skills with the ability to interact with personnel at all levels in a team environment.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

Grifols is an equal opportunity employer.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.

Flexible schedule: Monday-Thursday 8:00h – 17:00h and Friday 8:00h 15:00h.

Benefits package.

Contract of Employment: Permanent position.

Flexibility for U Program: Remote working.

www.grifols.com

Learn more about Grifols

Req ID: 527767

Type: Indefinido tiempo completo

Job Category: LOGISTICA