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Grifols Shared Services North America, Inc Sr. Director, IT Business Relationship Management in Clayton, North Carolina


The Senior Director, IT Business Relationship Management is responsible for anticipating, managing, and understanding the strategic, market, and tactical needs of the all assigned Business Units and functions. The employee in this role is responsible for collaborating with other IT leaders and managers to oversee the translation of business needs into effective IT processes and technical solutions by stimulating, shaping demand and measuring its Business value. The Senior Director, IT Business Relationship Management directs the planning and delivery of IT projects and services to the business and manages the relationship between IT and Business Unit leadership.

Primary Responsibilities for the role:

  • Relationship Management, Planning, and Strategic Alignment - Establishes and manages strategic relationships with IT and business partners to ensure IT plans and development efforts are well aligned with business goals. - Collaborates with IT leadership peers in the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives. - Builds and enables a team of managers who establish effective and trusting working relationships with all of their business and IT partners. - Maintains an expert knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development. - Oversees the communication, development, and management of the IT project portfolio in areas of responsibility. - Aligns with senior IT colleagues to ensure regular communication with them on projects, issues and priorities of the business. - Engages regularly with IT leadership to communicate evolving business needs and identify trends that influence the IT project portfolio and strategic roadmaps. - Negotiates with internal and external partners to ensure ongoing alignment of IT strategy and capabilities with business needs and goals. - Plans and conducts regular governance meetings with business leadership to review IT initiatives and ensure clear communication of business demand and service delivery capabilities. - Seeks opportunities to build value by enhancing IT services to the business community and by expanding IT capabilities to support future business needs. - Educates the assigned business area members as needed on IT processes, methodologies, constraints, and capabilities.

  • Project Delivery and Management

  • Directs the business demand process by anticipating, identifying, influencing, and prioritizing business needs for IT services and technologies in assigned business areas and functions.

  • Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.

  • Reviews and approves required documentation for changes and projects as appropriate in accordance with IT Methodology.

  • Reviews and assesses regular status updates regarding assigned project activities from team members and project leaders.

  • Advises in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.

  • Facilitates the escalation of project issues, and guides team to resolution through technical expertise, business knowledge, and negotiation skills.

  • Oversees the planning of large, complex projects from inception through proposal development.

  • Guides the adoption management of new systems, functions, and technologies, advising in effective methods and change management approaches.

  • Prepares project roadmaps, directs the planning and approval phases of IT projects, and manages the IT project portfolio for the assigned business areas and functions.

  • Communicates project roadmaps across teams to ensure both operational and strategic impact to other IT and business areas is understood and accommodated.

  • Reviews the benefits and risks of potential projects in coordination with other members of the IT Business Partner team; advises team in alternatives and priorities.

  • IT Operational Support - Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities. - Oversees and approves the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services. - Maintains an expert level of experience in technical, professional, and leadership skills required to execute job duties and lead teams. - Directs operational activities in area of responsibility; provides escalation point for management of complex issues, request prioritization, and critical negotiations. - Regularly communicates team deliverables statuses, open issues, opportunities, and challenges to IT and business leadership to ensure cross-functional awareness. - Oversees the identification, hiring, training, and management of staff in area of responsibility; ensures staffing levels and skills meet departmental needs. - Reviews team needs for staffing, training, and technical qualification; approves or seeks leadership approval for immediate needs and long term plans. - Drives consensus on implementing recommendations across business and IT teams affected to ensure high quality IT service/solutions delivery. - Develops and manages budgets and is accountable for achieving financial targets in areas of responsibility. - Participates in business and IT discussions to identify, prioritize, and develop opportunities for IT process and service delivery improvements. - Drives consensus in IT process improvement design and is accountable for implementing agreed changes to ensure continuous improvement within area of responsibility. - Enables and enhances communications between IT and assigned business areas and functions; advises IT leadership on successes and opportunities for communications improvement. - Tracks, analyzes, and reports service trends, service delivery statistics, and customer satisfaction indicators to discover areas of needed improvement in IT operational support delivery. - Directs and approves the development and ongoing management of SLAs and Business Continuity Planning for key systems and business functions.

  • Knowledge Sharing and Consulting - Establishes methods and channels to facilitate IT communications and knowledge sharing with business partners and the global IT team. - Actively investigates emerging technologies and industry trends to find and promote opportunities for improving IT capabilities and business solutions. - Provides vision and influence to global IT and business partners based on exceptional professional and technical experience. - Advises partners in industry and IT best practices in areas of responsibility and expertise. - Informs business leaders of IT processes, methodologies, constraints, and capabilities. - Communicates results of reports on IT service KPIs, root cause of service delivery issues, and development of corrective actions. - Reviews vendor and software assessments to ensure business needs are understood and selected solutions and services are of acceptable risk, cost, and quality.

  • IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles - Understands and applies continuous improvement principles to business and IT processes in area of responsibility. - Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues. - Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness. - Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team. - Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.

  • Talent Management and Results Delivery - Common to all IT Management Roles - Mentors and coaches members of the IT team in completion of routine assignments, project work, and skills development. - Supports professional growth of direct report employees by providing counseling and opportunities for training and assignments aligned with career path and Grifols' business goals. - Performs annual objective setting mid-year reviews, year-end reviews, and development/career planning for all direct report employees. - Contributes to and may participate in Grifols talent review and management processes, ensuring that staff in area of responsibility are appropriately and effectively represented. - Engages with IT teams globally to create and implement strategic solutions leveraging internal capabilities and external service provider support to achieve business objectives.Develops, manages, and continuously improves complex, critical, and high-visibility processes affecting the global user community. Empowers team to be productive and accountable; assumes personal accountability for team outcomes in all areas of responsibility. Negotiates, influences, and gains buy-in on strategic direction and operational models from multiple critical stakeholders. Knowledge, skills & abilities: Requires Advanced level of skill and experience in: - Accounting principles and practices - External service provider management and best practicesRequires Excellent level of skill and experience in: - Business systems used in assigned business area - Project management methodologies and practices - Process improvement principles and practices - Requirements gathering and documentation - Requirements testing and traceability methods - Risk management - MS Office productsRequires Expert level of skill and experience in: - Business Cases preparation - Continual Improvement seeking and innovation - Understanding of business processes in assigned area - Knowledge of general business processes & industry trends - Knowledge of IT services, processes, and operating models - System lifecycle management - Business process analysis - Analyzing and solving problems independently - Change and adoption management - Written and spoken compelling communications - Leadership, mentoring, and coaching - Estimating, budgeting, and forecastingRequires Exceptional level of skill and experience in: - Strategic IT and Business Unit alignment - Business Value Creation, Capture and Measuring - Negotiating and influencing - Productivity and time management - Networking and collaboration skills - Empowerment and accountability - Interpersonal relationship managementProficiency in English required; ability to communicate effectively in Spanish desirable Requirements: Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field. Typically requires a minimum of 12 years of related experience, including experience managing a staff.Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.EEO/Minorities/Females/Disability/Veterans

Req ID: 188213