Grifols Veterans Jobs

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Job Information

Grifols Shared Services North America, Inc HR Associate 1 in Durham, North Carolina

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1909 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 100 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website: http://www.grifols.com

Summary:

Provides customer support in the corporate HR shared services center for HR, Payroll, and Benefits. Primary responsibilities for the role include the following tasks:

Primary responsibilities for role include but are not limited to the following:

  • Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others. Will support interactions via telephone, email, in-person, and other technology.

  • Documents all customer interactions into the case management tool or alternative means as directed by management

  • Works with peers and management to support established service levels and quality goals

  • Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards.

  • Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion.

  • Organizes and maintains employee files.

  • Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately.

  • Supports other service center responsibilities and tasks as needed.

Requirements:

  • Associate's degree, preferably in HR, and 2 years of call center experience supporting Benefits, Payroll & HR or equivalent combination of education and experience

  • Good knowledge of Benefits, Payroll and HR including policies, programs, and operations

  • Effective verbal (phone) and written communication skills

  • Excellent customer service orientation

  • Ability to work in team environment, and has sound judgement and problem solving ability.

  • Self-motivated, ability to multi-task, and quickly and efficiently respond to support inquires in a fast paced environment

  • Proficiency with Microsoft Office suite; especially Excel

  • Experience with ADP Enterprise HR or Benfitsolver is a plus.

  • Call center experience handling benefits and/or HR-related calls is preferred

  • Spanish speakers encouraged to apply

  • Must be able to work Monday – Friday, 10 - 7 PM ET

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 30lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Interacts with others, relates sensitive information to diverse groups.

EEO Minorities/Female/Veterans

Req ID: 323312

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