Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary:

The focus of the Manager, IT Applications Technical, is to execute global IT strategic and operational plans by leading and collaborating with technical and business teams to define, develop, deliver, and manage technology solutions projects for clients. Manager, IT Applications Technical, supports the vision and strategy of the business by understanding the technology being supported as well as external influences, such as regulatory requirements, best in class practices, and economic factors. The Manager, IT Applications Technical, also ensures, through the use of tools and methodologies, the compliance of supported applications with the business objectives, IT standard, and regulatory and legal requirements.

Primary responsibilities for role:

● Relationship Management, Planning, and Strategic Alignment

Builds and enables a team who establish effective and trusting working relationships with all of their business and IT partners.

Continuously improves knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development.

Participates in the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.

Contributes to the development and management of the IT project portfolio.

Establishes and manages strategic relationships with IT and business partners to ensure IT plans and development efforts are well aligned with business goals.

Partners directly with business leaders to develop a deep understanding of their strategic and tactical processes and objectives; identifies technology solutions to achieve objectives.

Collaborates with cross-functional teams on quality issues/standards, solutions development, and services management to ensure that client requirements can be met.

● Project Delivery and Management

Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.

Oversees adoption management of new systems, functions, and technologies, including the development and delivery of end user training as needed.

Monitors and regularly communicates deliverables status, concerns, and issues to the appropriate business and IT stakeholders and the project team.

Participates in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.

Creates, reviews, updates, and approves required documentation for changes and projects as appropriate in accordance with IT Methodology.

Provides escalation path for project issues, and guides team to resolution through technical expertise, business knowledge, and negotiation skills.

Plays a lead role in the planning of large, complex projects from inception through proposal development.

Ensures that project members are complying with the defined procedures, tools, and methodology to be used in each project.

Helps manage project scope, time, cost, quality, staffing, communications, risks, and issues through project initiation, planning, execution, and closure to meet planned objectives.

Ensures the installation, maintenance, correct functioning and evolution of the tools within the development framework ensuring the achievement of the corresponding plans.

Ensures the broader use of best practices in the use of the development framework by the employees involved in the maintenance of the IT systems.

Provides project leadership and negotiates with key stakeholders to balance the client’s requirements with technical constraints.

As needed, assumes a lead role within project teams in areas of technical expertise, and may advise and monitor external service provider team members.

● IT Operational Support

Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.

Reviews team needs for staffing, training, and technical qualification; approves or seeks leadership approval for immediate needs and long term plans.

Drives consensus on implementing recommendations across business and IT teams affected to ensure high quality IT service/solutions delivery.

Manages and monitors a queue of issues and changes for team to ensure timely resolution; ensures stakeholders are updated regularly on progress.

Regularly communicates task statuses, open issues, new priorities, and challenges for reporting teams to impacted stakeholders and IT leadership.

Continuously improves level of expertise in technical, professional, and leadership skills required to execute job duties and lead teams.

Participates in the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.

Manages operational activities in area of responsibility; provides escalation point for management of complex issues, request prioritization, and critical negotiations.

May be responsible for the identification, hiring, training, and management of staff in area of responsibility; ensures staffing levels and skills meet departmental needs.

Utilizes technical and problem solving skills in resolving complex issues in the area supported.

Works closely with business clients and project teams to investigate, design, and propose solutions to ensure continuous innovation in how services are delivered.

Analyzes and implements changes that may be required in information technology systems to provide modified or additional functionality to support the long-term vision of the business.

Performs hands-on system modifications in areas of technical expertise, and has direct interaction with end users for requirements clarification.

Defines and maintains a development framework that ensures the availability of a set of tools for the management of the approved IT systems in accordance with applicable regulations.

● Knowledge Sharing and Consulting

Establishes methods and channels to facilitate IT communications and knowledge sharing with business partners and the global IT team.

Actively investigates emerging technologies and industry trends to find and promote opportunities for improving IT capabilities and business solutions.

Serves as a leader and mentor to global IT in all areas of expertise and experience; attends organized professional events both to increase and to share knowledge.

Advises partners in industry and IT best practices in areas of responsibility and expertise.

Maintains a current awareness of information technology and solutions; proactively develops and communicates ideas for technical system improvements.

Leads and mentors individuals and IT teams, including Grifols and external service provider employees.

Consults with IT staff at all levels to share technical expertise and business knowledge in area of responsibility.

Uses formal and informal channels to share expertise and innovative solutions with colleagues.

● IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles

Understands and applies continuous improvement principles to business and IT processes in area of responsibility.

Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.

Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.

Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.

Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.

● Talent Management and Results Delivery - Common to all IT Management Roles

Mentors and coaches members of the IT team in completion of routine assignments, project work, and skills development.

Supports professional growth of direct report employees by providing counseling and opportunities for training and assignments aligned with career path and Grifols' business goals.

Performs annual objective setting mid-year reviews, year-end reviews, and development/career planning for all direct report employees.

Contributes to and may participate in Grifols talent review and management processes, ensuring that staff in area of responsibility are appropriately and effectively represented.

Engages with IT teams globally to create and implement strategic solutions leveraging internal capabilities and external service provider support to achieve business objectives."

This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.

Additional Responsibilities:

Empowers team to be productive and accountable; assumes personal accountability for team outcomes in all areas of responsibility.

Knowledge, Skills, and Abilities:

Requires Advanced level of skill and experience in:

• Knowledge of IT services, processes, and operating models

Requires Excellent level of skill and experience in:

• Analyzing and solving problems independently

• Process improvement principles and practices

• Project management methodologies and practices

• Requirements testing and traceability methods

• Risk management

• External service management and best practices

• Accounting principles and practices

• Leadership, mentoring, and coaching

Requires Expert level of skill and experience in:

• Understanding of Grifols business processes and practices

• Estimating, budgeting, and forecasting

• Knowledge of system lifecycle management

• Negotiating and influencing

• Being detail-oriented and multitasking efficiently

• Written and spoken communications

• Working independently as well as within a team environment

Requires Exceptional level of skill and experience in:

• Productivity and time management

• Empowerment and accountability

• Interpersonal relationship management

• Networking and collaboration

Proficiency in English required; ability to communicate effectively in Spanish desirable

Education:

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field.

Experience:

Typically requires a minimum of 8 years of related experience. Supervisory experience preferred but not required.

Equivalency:

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

The estimated pay scale for the Technical Manager, IT Applications role based in Los Angeles, CA, is $118,000 - $150,000 per year. Additionally, the position is eligible to participate in the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 528815

Type: Regular Full-Time

Job Category: Information Technology