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Grifols Shared Services North America, Inc Associate Director, IT Infrastructure in RTP, North Carolina

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary:

The Associate Director, IT Infrastructure, manages teams who perform the design, development, implementation, and ongoing maintenance of Grifols IT infrastructure platforms. This role provides technical guidance and leadership to project teams and staff in evaluating infrastructure suitability, capabilities, and options. Develops processes supporting the development, implementation, monitoring, and maintenance of software and/or hardware platforms to ensure infrastructure performance and availability. Guides staff investigation of emerging methods and technologies to develop and propose new approaches and changes to IT infrastructure strategic and operational plans.

Primary responsibilities for role:

  • Relationship Management, Planning, and Strategic Alignment

  • Establishes and manages strategic relationships with IT and business partners to ensure IT plans and development efforts are well aligned with business goals.

  • Participates in the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.

  • Builds and enables a team who establish effective and trusting working relationships with all of their business and IT partners.

  • Continuously improves knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions and architecture development.

  • Contributes to the development and management of the IT project portfolio.

  • Engages regularly with IT leadership, peers, and other technical staff to effectively implement and integrate new technologies and applications on a local and a global level.

  • Manages relationships with external service provider management supporting areas of responsibility; monitors contractor performance and takes corrective action as needed.

  • Collaborates with peers to plan strategies for the evolution of the enterprise architecture, ensuring IT's ability to support future business needs.

  • Project Delivery and Management

  • Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.

  • Creates, reviews, updates, and approves required documentation for changes and projects as appropriate in accordance with IT Methodology.

  • Monitors and regularly communicates deliverables status, concerns, and issues to the appropriate business and IT stakeholders and the project team.

  • Participates in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.

  • Provides escalation path for project issues, and guides team to resolution through technical expertise, business knowledge, and negotiation skills.

  • Plays a lead role in the planning of large, complex projects from inception through proposal development.

  • Ensures that Infrastructure team members are complying with the defined procedures, tools, and methodology to be used in each project.

  • Advises in and provides input to the adoption management of new systems, functions, and technologies, including guiding the development and delivery of end user training.

  • Directs infrastructure support teams in the planning of projects of varying size and complexity, advising in areas of specific expertise.

  • Manages the modification and installation of systems and guides system infrastructure components deployment through post go-live support phase.

  • Reviews and approves detailed technical specifications for system modifications to fulfill documented business and system requirements with an effective solution.

  • Directs and consults with technical project team leaders; instructs technicians in areas of expertise.

  • IT Operational Support

  • Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.

  • Reviews team needs for staffing, training, and technical qualification; approves or seeks leadership approval for immediate needs and long term plans.

  • Drives consensus on implementing recommendations across business and IT teams affected to ensure high quality IT service/solutions delivery.

  • Manages and monitors a queue of issues and changes for team to ensure timely resolution; ensures stakeholders are updated regularly on progress.

  • Participates in the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.

  • Continuously improves level of expertise in technical, professional, and leadership skills required to execute job duties and lead teams.

  • Manages operational activities in area of responsibility; provides escalation point for management of complex issues, request prioritization, and critical negotiations.

  • Regularly communicates task statuses, open issues, new priorities, and challenges for reporting teams to impacted stakeholders and IT leadership.

  • May be responsible for the identification, hiring, training, and management of staff in area of responsibility; ensures staffing levels and skills meet departmental needs.

  • Advises in and monitors the definition and execution of a clear, concise, documented process for the implementation, integration, and maintenance of IT technical platforms.

  • Directs audit activities in area of responsibility by overseeing the completion of corrective actions and the development and implementation of preventive measures.

  • Reviews team performance through direct observation and discussion with supervisory personnel; coaches and corrects technicians and managers in improving quality of services.

  • Reviews feedback regarding systems performance, service quality, and user expectations as well as resulting IT service improvement proposals from staff.

  • Reviews and advises IT leadership in the cost / benefit analysis of proposed infrastructure plans and strategies in areas of specific expertise or research.

  • Knowledge Sharing and Consulting

  • Establishes methods and channels to facilitate IT communications and knowledge sharing with business partners and the global IT team.

  • Actively investigates emerging technologies and industry trends to find and promote opportunities for improving IT capabilities and business solutions.

  • Serves as a leader and mentor to global IT in all areas of expertise and experience; attends organized professional events both to increase and to share knowledge.

  • Advises partners in industry and IT best practices in areas of responsibility and expertise.

  • Coaches and instructs managers and technicians supporting assigned platforms to ensure the effective design of solutions and planning of operational changes.

  • Directs the development of user education programs and the priorities for technical training of IT staff in areas of responsibility; ensures timely delivery of this training.

  • Advises IT management and Business Partners in developing business cases for critical technology projects.

  • IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles

  • Understands and applies continuous improvement principles to business and IT processes in area of responsibility.

  • Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.

  • Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.

  • Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.

  • Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.

  • Talent Management and Results Delivery - Common to all IT Management Roles

  • Mentors and coaches members of the IT team in completion of routine assignments, project work, and skills development.

  • Supports professional growth of direct report employees by providing counseling and opportunities for training and assignments aligned with career path and Grifols' business goals.

  • Performs annual objective setting mid-year reviews, year-end reviews, and development/career planning for all direct report employees.

  • Contributes to and may participate in Grifols talent review and management processes, ensuring that staff in area of responsibility are appropriately and effectively represented.

  • Engages with IT teams globally to create and implement strategic solutions leveraging internal capabilities and external service provider support to achieve business objectives.

Knowledge, Skills & Abilities:

  • Requires Advanced level of skill and experience in:

  • MS Office products

  • Requirements testing and traceability methods

  • Accounting principles and practices

  • Validation tools and methodologies

  • Requires Excellent level of skill and experience in:

  • Knowledge of Grifols business processes

  • Leadership, mentoring, and coaching

  • Project management methodologies and practices

  • Estimating, budgeting, and forecasting

  • Negotiating and influencing

  • Change and adoption management

  • Risk management

  • Written and spoken communications

  • Process improvement principles

  • Cross-functional team management

  • Requires Expert level of skill and experience in:

  • Knowledge of IT services, processes, and operating models

  • More than one specific area of IT technology platforms

  • System lifecycle management

  • Root cause analysis

  • Analyzing and solving problems independently

  • Empowerment and accountability

  • Interpersonal relationship management

  • External service provider management and best practices

  • Requires Exceptional level of skill and experience in:

  • Accountability, productivity, and time management

  • Working independently as well as within a team environment

  • Networking and collaboration

  • Proficiency in English required; ability to communicate effectively in Spanish desirable

Education:

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field. May require documented training and certification in specific technologies or platforms.

Experience:

Typically requires a minimum of 5 years of related experience. Project or technical leadership experience required. Supervisory or management experience is preferred.

Equivalency:

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 504625

Type: Regular Full-Time

Job Category: Information Technology

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