Grifols Shared Services North America, Inc IT Infrastructure Systems Administrator 1 in San Marcos, Texas
The IT Infrastructure Analyst 1 supports the design, installation, administration and ongoing maintenance of the Grifols IT infrastructure platforms. Provides technical guidance to project teams and staff in evaluating infrastructure suitability, capabilities, and options. Participates in the installation, monitoring, and maintenance of software and/or hardware platforms to ensure infrastructure performance and availability. Investigates emerging methods and technologies as requested to support IT infrastructure development planning.
Primary Responsibilities for Role:
● Relationship Management, Planning, and Strategic Alignment
Builds effective and trusting working relationships with all business and IT partners in areas of responsibility and collaboration.
Develops knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions and architecture development.
Supports the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.
Participates in the implementation of the IT project portfolio.
Collaborates with cross-functional teams and other technical staff to effectively implement and integrate new technologies and applications.
● Project Delivery and Management
Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.
Regularly communicates deliverables status, concerns, and issues to direct supervisor and the Project Manager.
Assists in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.
Creates, reviews, and updates required documentation for changes and projects as assigned in accordance with IT Methodology.
Participates in adoption management of new systems, functions, and technologies, including the development and delivery of end user training as assigned.
Participates in the planning of projects and contributes to developing project plans.
Performs modification and installation of systems as assigned.
Supports the development of technical specifications for system modifications to fulfill documented business and system requirements with an effective solution.
● IT Operational Support
Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.
Supports the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.
Develops an increasing level of experience in technical and professional skills required to perform assigned job duties.
Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.
Monitors and addresses assigned issues and changes to ensure timely resolution; updates stakeholders regularly on progress.
Performs administration of technology platforms as assigned to maintain effective operation and consistent availability.
Supports the continuous enhancement of systems and services to improve IT effectiveness and system performance.
Works directly with users of assigned systems as a technical resource for planning operational changes and addressing issues.
● Knowledge Sharing and Consulting
Assists in documentation of industry and IT best practices in areas of responsibility and expertise.
Assists peers in completion of routine assignments by sharing knowledge and experience.
Participates in the assessment of emerging technologies for the company; contributes to planning technology adoption and integration with existing systems.
May participate in the development of ongoing user education programs and technical/professional training of IT staff.
● IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles
Understands and applies continuous improvement principles to business and IT processes in area of responsibility.
Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.
Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.
Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.
Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.
Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field. May require documented training and certification in specific technologies or platforms.
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Knowledge, Skills and Abilities:
Requires Basic level of skill and experience in:
- At least one specific area of IT technology platforms
Requires Good level of skill and experience in:
Root cause analysis
Change and adoption management
Analyzing and solving problems independently
Process improvement principles
Requires Advanced level of skill and experience in:
Project management methodologies and practices
Knowledge of IT services, processes, and operating models
Being detail-oriented and multitasking efficiently
Networking and collaboration
Written and spoken communications
Requires Excellent level of skill and experience in:
- Working independently as well as within a team environment
Requires Expert level of skill and experience in:
Productivity and time management
Being detail-oriented and multitasking efficiently
System lifecycle management
Grifols is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status or any other classification protected by applicable State/Federal laws.
Req ID: 208850